eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
This help file will guide you through what actions to take if you are having issues with the Live Chat or Widgets in eDesk. Before you…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…